SHIPPING & RETURNS
These terms and conditions do not affect your statutory rights as a consumer.
All purchased items are dispatched within one working day of receipt of payments with the exception of bank holidays and weekends. Items that cannot be dispatched quickly will be shown at the point of purchase and will state approximate delivery times as is the case with some Welsh Gold products that are made especially for you.
We shall attempt to deliver the goods to the address you specify for delivery, or to the credit card address you supply. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot, because no one was available when the goods were delivered, then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
Please note that our next-day delivery service is provided by Royal Mail who use a track-and-trace method to confirm receipt of delivery. Royal Mail show the signed signature on proof of delivery, the name of the person who has accepted the parcel and signed for it.
We maintain responsibility to obtain any signature as a proof of delivery from the delivery address provided by the customer at time of transaction. Any signature obtained on delivery will be accepted as valid. We do not take responsibility for releasing goods to an unauthorised signatory at the delivery address. If for any reason, a customer’s goods are misappropriated, we will obtain a proof of delivery from Royal Mail in order to assist the customer to resolve the issue.
It is the sole responsibility of the recipient of the parcel to inform us of any discrepancies relating to the contents, i.e. missing or incorrect item received, within 7 days of receiving the parcel. We will not be held liable for any discrepancies informed after this time.
Please note that we are currently not able to deliver to P.O. boxes or military bases.
If you realise you have made a mistake and want to cancel your order, please contact us as soon as possible. Since we ship quickly, it may not be possible to stop your order so please understand that the cost of delivery and return will be borne by you.
RETURN & EXCHANGE POLICY
14-day money-back returns policy
We offer all of our customers a 14-day "no quibble" money-back returns policy: if for any reason you are unsatisfied with your purchase, you may return it unworn and in its original presentation packaging, within 14 days of receipt for a full refund or exchange. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us, we do not offer refund on postage. Where the item is faulty or dispatched in error, we will only reimburse returns made within the UK (excluding international) after the item or items have been assessed by us.
We cannot exchange or refund earrings, for hygiene reasons, engraved or soldered items that were sized especially for you unless they are defective or faulty, or vouchers whether physical vouchers or e-vouchers.
When returning items you must obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Furthermore, returns must be made via a postal service which carries a level of insurance cover that is adequate to cover the full cost of replacement. Please contact your local post office to enquire what services and insurance levels are available.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.